Since I haven't posted here in a couple of months.....
I often have to deal with government employees. Much like fast food workers and restaurant staff, they run the gambit on ability, desire, helpfulness, and competence. The problem, they can screw up way more than your food order if they "get it wrong."
More than once in the past couple of months I have been faced with a state level bureaucrat who starts working their little fiefdom the same way they have always run it and making the assumption that lowly regulated citizen you is just going to take what they dish out, because everybody else does.
I'm not like everybody else and nothing makes a bureaucrat squirm and make that "call to legal" when somebody comes in and has actually read the State law, and agency rules in regards to a matter. Too bad that squirming generally leads to animosity from the bureaucrat, after all, you upset their comfortable procedure, regardless of your rights, privileges and the law.
It is sad to say, but at least fast food service and restaurant service gets better or goes away after a while, because people withhold their dollars if it gets too bad, but there is no such mechanism for government, especially when our elected officials have forgotten the meaning of "cut the bureaucracy."